PRIVACY POLICY

VA Solutions are committed to protecting your privacy. This policy explains when and why we collect personal information via our website, how we use it, any reasons under which we may disclose it to others and how we keep it secure.

We may change this policy due to changes in circumstances, so please check this page to ensure that you are happy with any changes. By using our website, you agree to be bound by this policy.

Any queries regarding this policy and our practices, please email holly.vasolutions@gmail.com.

What do we do?

VA Solutions UK offers virtual assistance and business support.

How do we obtain your information?

We collect information about you when you use our website, for example, when you complete the contact form etc.

What information do we collect?

The personal information we collect might include your name, email address, IP address, and information regarding what pages are accessed and when.

Like many other websites, www.vasolutionsuk.com uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For more information, visit our full cookie policy.

How do we use your information?

We may use your information to:

Contact you regarding queries raised in the contact form;
Obtain your opinions on the services we provide;
Notify you of amendments to our services;
Send you communications which you have requested and that may be of interest to you.

Retention Periods

We review our retention periods of personal information regularly. We are legally required to hold some information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who can access to your information?

We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass on only your relevant personal information to our third-party service providers, agents, subcontractors, and other associated organisations for the purposes of completing tasks and providing services to you on our behalf.

We have agreed contracts in place with third parties to keep your information secure. If we pass your information to third parties, they cannot use your information for their own purposes unless you have requested this. The only exception is if we are required to do so by law.

At all times we aim to ensure your privacy rights continue to be protected.

Rights

You can choose whether you would like to be contacted by us, and we will not contact you unless you have provided prior content.

You can change your marketing preferences at any time by emailing holly.vasolutions@gmail.com.

How can you view / amend your information?

If you would like to know what personal information we store, or would like to check your information is accurate, please request this by emailing holly.vasolutions@gmail.com.

How do I request my information is deleted?

You have the rights to have all records of your personal data held by a business erased where there is no legitimate reason for that business to maintain that data. This includes where GDPR is superseded by other laws governing the details obtained.

To request erasure of your data please email holly.vasolutions@gmail.com.

When you provide personal information, we take steps to ensure that it’s treated securely. Non-sensitive details such as email addresses, are transmitted normally over the internet, and this can never be guaranteed to be secure. We strive to protect your personal information once received, however we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. When we receive your information, we make our best effort to ensure its security on our systems.

Data Analysis

We may analyse your personal information to collate your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Age

We are committed to protecting the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Operating outside of the EU

We do not operate outside the European Union. We assure you your data will never knowingly be shared with organisations outside the EU.

Policy Review

VA Solutions regularly review this policy.